Queue number display and ticket system integration

Why a queue display matters

People waiting in hospital clinics, pharmacies, banks and municipal service points want to know two things: when their turn will come and which desk to go to. A queue number display answers that. If the same screen also plays announcements, health information or an introduction to the organisation, the wait feels less tedious.

What you can do today

Many queue systems show their ticket numbers on a web page. In MIA you can add that page to a zone of a program as a web page item, while announcements, the clock and the weather keep playing in the other zones. That way you keep your current queue system and show both the queue and your own content on the same screen. Web page items need a connection to the system that serves the page.

An integration built on request

An integration that reads queue data directly from your queue system can be built for your installation. The numbers would then appear in MIA's own design, in your organisation's colours; a newly called number could be highlighted, and a sound cue could be added if you want one. Screens tagged by waiting area could show only their own department's queue. Which route is possible depends on the connection your queue system offers.

What we need to know to scope it

• The queue system make and model, and how it shares its data
• How many waiting areas and screens you have
• What to show: ticket number, desk, department
• Whether a spoken or sound call is needed

With this we would suggest a trial in one waiting room first. Scope, timing and price are agreed for each project.