SLA support packages

Why organisations want it

For a hospital, a hotel near an airport or a chain with many branches, screens stopping is not just a technical problem: patient guidance, a campaign or an emergency announcement is affected. These organisations want support on written terms, not on a best-effort basis. Corporate purchasing processes also often expect a service level agreement (SLA).

What a package can cover

An SLA package can define support hours, response and resolution targets by severity, remote and on-site intervention terms, how updates are planned and regular status reports. All of these terms are set in writing for your organisation; we do not quote a ready-made time or price here.

How MIA helps support

MIA already has tools that make support easier: the system status page shows version, memory, disk, database size and the last backup; an alert arrives by webhook or Telegram when a screen goes offline; Linux installations take backups automatically; and screens can be restarted remotely from the control centre. Because screens keep playing during outages, many problems can be solved before viewers notice.

What we need to know to scope it

• The number of screens and locations
• The hours you need support
• On-site expectations, and in which cities
• Your organisation's purchasing and contract process

With this we write the package with you, around your organisation. Scope, timing and price are agreed for each project.